Acceptable Use Policy

Effective Date: March 20, 2024
Last Updated: March 20, 2024

This Acceptable Use Policy ("AUP") governs your use of the HiveOps AI inference platform. By using our Service, you agree to comply with this AUP, our Terms of Service, and all applicable laws.

Violation of this AUP may result in immediate suspension or termination of your account.

1. General Principles

You agree to use the Service responsibly and ethically. You must:

✅ DO:

Use the Service for lawful purposes only
Respect the rights and privacy of others
Implement proper security measures for your API keys
Report security vulnerabilities to [email protected]
Comply with all applicable laws and regulations
Comply with the licenses of the underlying models (Llama 3, Gemma 2, Mistral)

❌ DO NOT:

Engage in illegal, harmful, or malicious activities
Violate the rights of others
Abuse or circumvent the Service's security measures
Overload or disrupt the Service
Reverse engineer or attempt to extract model weights

2. Prohibited Activities

The following activities are strictly prohibited:

2.1 Illegal Activities

Facilitating, promoting, or engaging in illegal activities
Money laundering, fraud, or financial crimes
Drug trafficking or illegal substance distribution
Weapons trafficking
Human trafficking or exploitation
Terrorism or violent extremism
Extortion or blackmail
Identity theft
Copyright, trademark, or patent infringement

2.2 Harmful or Dangerous Content

Content that promotes violence, hatred, or discrimination based on:
- Race, ethnicity, national origin
- Religion or religious beliefs
- Gender, gender identity, or sexual orientation
- Disability
- Age
Instructions for creating dangerous weapons, explosives, or illegal drugs
Content that glorifies or encourages self-harm or suicide
Child sexual abuse material (CSAM) or any content exploiting minors
Non-consensual intimate imagery ("revenge porn")

2.3 Harassment & Abuse

Bullying, harassment, or stalking of individuals
Doxing (publishing private information without consent)
Generating content to impersonate or deceive others
Coordinated harassment campaigns
Threats of violence or harm

2.4 Spam & Malicious Use

Sending unsolicited commercial messages (spam)
Phishing or social engineering attacks
Distributing malware, viruses, or other harmful code
Automated account creation or bot-like behavior (without authorization)
Scraping or unauthorized data collection
Denial-of-service attacks or network disruption

2.5 Misuse of Service

Bypassing rate limits or usage restrictions
Sharing API keys with unauthorized parties
Reselling the Service without authorization
Reverse engineering the Service or models
Attempting to extract model weights or training data
Deliberately generating outputs to test safety filters ("jailbreaking")
Using the Service to compete directly with HiveOps

2.6 Privacy Violations

Sending personally identifiable information (PII) of others without consent
Sending protected health information (PHI) - we are not HIPAA-compliant
Violating data protection laws (GDPR, CCPA, etc.)
Collecting or storing personal data without proper consent
Profiling individuals for discriminatory purposes

2.7 Misinformation & Manipulation

Generating large-scale disinformation campaigns
Impersonating public figures or organizations
Manipulating elections or democratic processes
Generating fake academic papers or scientific research
Creating deepfakes or misleading media without disclosure

2.8 Financial Fraud

Generating fraudulent financial advice
Promoting pump-and-dump schemes
Creating fake invoices or financial documents
Automating high-frequency trading in violation of regulations

3. Model-Specific Restrictions

Our Service uses open-source models, each with its own license terms. You must comply with these licenses:

3.1 Meta Llama 3

Subject to the Meta Llama 3 Community License Agreement:

Prohibited uses:

If your application has over 700 million monthly active users, you must request a license from Meta
Military, warfare, espionage, or terrorism
Child sexual exploitation or abuse

3.2 Google Gemma 2

Subject to Google Gemma Terms of Use:

Prohibited uses:

Illegal activities
Harassment, intimidation, or targeting of individuals
Harmful, misleading, or deceptive content

3.3 Mistral 7B

Subject to the Apache 2.0 License:

Fewer restrictions, but you must:

Provide attribution
Include a copy of the Apache 2.0 license with any distribution

You are responsible for understanding and complying with these model licenses.

4. Content Moderation

4.1 No Pre-Screening

We do not pre-screen prompts or completions. You are solely responsible for the content you generate.

4.2 Monitoring

We reserve the right to:

Monitor API usage for abuse or violations
Use automated systems to detect harmful patterns
Manually review accounts suspected of violations

4.3 Reporting

If you encounter content or behavior that violates this AUP, report it to:

Email: [email protected]
Include: Account email, description of violation, evidence (screenshots, logs)

5. Enforcement

5.1 Violations

If we determine that you have violated this AUP, we may:

Warn you (first-time minor violations)
Temporarily suspend your account (24-72 hours)
Permanently terminate your account (serious or repeated violations)
Report illegal activity to law enforcement
Pursue legal action for damages

5.2 No Refunds

Accounts terminated for AUP violations forfeit any remaining account balance. No refunds will be issued.

5.3 Appeals

If you believe your account was suspended or terminated in error, you may appeal by emailing:

Email: [email protected]
Include: Account email, explanation, any supporting evidence

We will review appeals within 5 business days. Our decision is final.

6. Responsible AI Development

We encourage responsible use of AI. When building applications with HiveOps, consider:

6.1 Transparency

Disclose to users that AI is being used
Clearly label AI-generated content
Provide mechanisms for users to report issues

6.2 Fairness & Bias

Test your application for bias and discrimination
Avoid using AI for high-stakes decisions without human oversight (hiring, lending, healthcare)
Implement safeguards against harmful outputs

6.3 Privacy & Data Protection

Only send data you have the right to process
Implement proper data handling and storage practices
Comply with privacy laws (GDPR, CCPA, etc.)
Do not send PII or PHI through our API

6.4 Accountability

Maintain logs of AI outputs for your application
Have a process for handling user complaints
Take responsibility for outputs generated by your application

7. Security Best Practices

To prevent misuse of your account:

7.1 API Key Security

Never commit API keys to public repositories (GitHub, GitLab, etc.)
Store keys in environment variables or secure vaults
Rotate keys regularly (at least every 90 days)
Immediately revoke compromised keys

7.2 Access Control

Limit API key permissions to only what's necessary
Use separate keys for development and production
Do not share keys with third parties

7.3 Rate Limiting

Implement client-side rate limiting in your application
Use exponential backoff for retries
Monitor usage to detect anomalies

8. Reporting Security Issues

If you discover a security vulnerability in the Service:

DO:

Report it immediately to [email protected]
Provide detailed information to help us reproduce and fix the issue
Allow us reasonable time to address the issue before public disclosure

DO NOT:

Exploit the vulnerability beyond what's necessary to demonstrate it
Access, modify, or delete data that doesn't belong to you
Publicly disclose the vulnerability before it's fixed
Demand payment for reporting vulnerabilities

We appreciate responsible disclosure and may reward security researchers.

9. Third-Party Services

If your application integrates HiveOps with third-party services (e.g., Slack, Discord, web apps):

Ensure your application complies with the third-party's terms of service
Implement proper authentication and authorization
Do not use HiveOps to circumvent third-party restrictions

10. User-Generated Content

If your application allows users to generate content via HiveOps:

10.1 Your Responsibilities

You are responsible for monitoring and moderating user-generated content
Implement content filters and reporting mechanisms
Respond to abuse reports promptly
Comply with DMCA takedown requests and other legal obligations

10.2 Indemnification

You agree to indemnify HiveOps against any claims arising from user-generated content in your application.

11. Commercial Use

11.1 Permitted

Building commercial products and services using HiveOps
Using HiveOps for business operations (customer support, content generation, etc.)
Using HiveOps in SaaS applications (with proper attribution)

11.2 Restricted

Reselling API access without authorization (contact [email protected] for reseller agreements)
Using HiveOps to directly compete with HiveOps
Pretending to be HiveOps or an official HiveOps partner

12. Research & Academic Use

Researchers and academics are welcome to use HiveOps. Please:

Follow ethical research guidelines
Obtain necessary approvals (e.g., IRB approval for human subjects research)
Disclose HiveOps usage in publications
Cite HiveOps appropriately: "Powered by HiveOps (https://hiveops.io)"

13. Updates to This AUP

We may update this AUP at any time. Changes become effective immediately upon posting to our website.

Material changes will be communicated via:

Email to registered users
Notice on the HiveOps website

Continued use of the Service after changes constitutes acceptance of the updated AUP.

14. Contact Us

For questions about this Acceptable Use Policy:

General Inquiries: [email protected]
Report Abuse: [email protected]
Security Issues: [email protected]
Appeals: [email protected]
Legal: [email protected]

This AUP is not exhaustive. We reserve the right to suspend or terminate accounts for any behavior we deem harmful to the Service, our users, or the general public, even if not explicitly listed here.

Use common sense and be respectful. If something feels wrong, it probably is.

Last Updated: March 20, 2024

By using HiveOps, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.